Support Channels

  • 1 hour ticket response time

  • A one hour Inquiry Resolution Guarantee

  • Each ticket that you send to the technical assistance Department will be answered within up to 60 minutes. The standard queries are going to be addressed asap. Nevertheless, if the support inquiry you have sent us needs the aid of a certified admin technician, we are going to forward the ticket to him and will inform you about the delay.

  • Top quality support service

  • Qualified Client Help Service

  • We provide you with around the clock client help via a turbo–fast ticket platform incorporated into your Control Panel. You’ll be able to e–mail us anytime about any of the programs that come pre–configured on the virtual server, which include the selected Linux distribution, the server administration panel and our custom designed Website Control Panel.

  • Intuitive help center

  • An Intuitive Help Section

  • A detailed and regularly updated articles base is integrated into our custom–built Website Control Panel. It provides quick tips about how to perform all of the important site management tasks. The Help zone provides descriptive how–to tutorials and step by step video training. You can gain access to the Help zone by pressing the Help or Video buttons in the upper right side of each Control Panel section.