Customer Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Guarantee

  • All your assistance requests will be replied to within maximum 60 minutes after the support ticket or email is submitted. If your case needs additional assistance from a server admin, we’ll direct the ticket or the e–mail to the person in charge, right away and we will leave a comment to notify you that more time will be needed for discovering the optimal solution. And if you order the Administration Services package, any of the services included there will be completed whenever you wish.

  • Top quality support service

  • An Exceptional Support Service

  • Our customer support staff will be at your disposal 24/7 if you require assistance while working with our Website Control Panel or with any of the apps that we have pre–installed on your behalf on the dedicated server. What is more if you require assistance handling the everyday administration tasks on your dedicated hosting server, you can have a glance at our Administration Services package, which includes data backup hard disk drive storage space, Operating System updates every week, software installation and problem troubleshooting services, server monitoring and rebooting services, etc.

  • Intuitive help center

  • An Intuitive Help Section

  • Each Linux dedicated servers hosting package comes with our free–of–charge Website Control Panel, which sports an integrated knowledgebase and a group of step–by–step video tutorials. Whenever you require help with the Website Control Panel, just click on the Videos or Help buttons in the upper right corner.