There are several ways to contact the hosting company whose services you’re using, but the one that you’ll always find no matter which company you opt for is a trouble ticket system. This is the easiest method of correspondence for several reasons. In the event that no technical support staff member is free at the moment and they are all busy, a phone call may not be replied to, but a ticket will invariably hit home. On top of that, you can copy and paste extensive pieces of information without having to worry about typing mistakes, and in case a particular issue needs more time to be fixed or a number of responses need to be exchanged, all the information will be in one and the same location, so either party can always see the steps taken by the other one. The disadvantage of using tickets to touch base with your hosting company is that they are usually separate from the hosting platform, which implies that if you have to supply info or to adhere to directions, you will need to use at least 2 different admin consoles and this number could grow if you want to manage several domain names. Besides, a lot of web hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting for an answer.
Integrated Ticketing System in Cloud Website Hosting
In stark contrast with what you may find with many other web hosting companies, the ticketing system that we are using with our cloud website hosting packages is part of the Hepsia Control Panel, which is included with all accounts. You won’t have to remember different usernames and passwords, since you will be able to manage both your tickets and the web hosting account itself from a single location. So, in case you’ve got an inquiry or encounter an issue, you can get in touch with our client service staff representatives momentarily. Our system includes a clever search option. This means that even if you’ve opened a plethora of tickets over the years, you will be able to find the one that you want without effort. Also, you can read knowledge base recommendations for tackling common obstacles.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it is more efficient to manage everything in a single location, so we’ve implemented a support ticket system into the custom Hepsia Control Panel, which is offered with every single semi-dedicated server package. This will enable you to manage the correspondence with our customer care team together with your files, which implies that you will not have to remember additional logon credentials for a different interface. You’ll be able to post a new ticket or to track the status of an old one with no more than several clicks of the mouse whilst you are browsing the files within your account. Also, you can search through older tickets using a clever search functionality or take a look at applicable knowledgebase articles with solutions to commonly experienced predicaments. The integrated trouble ticket system is closely monitored 24-7 with the maximum ticket response time being just 1 hour, so there will always be someone to help you.